Frequently Asked Questions
1. What is an MSP and why are we different?
A Managed Service Provider (MSP) is an outsourced IT partner that manages your business technology. Unlike most MSPs, we make cyber security certification our core focus. With us, you gain a dedicated IT team that prioritises security, compliance, and peace of mind—not just basic support.
You’ll also have 24/7 access to our Help Desk via phone or email, where our technicians are ready to assist your staff anytime.
2. What is the benefit of an MSP?
Partnering with a Managed Service Provider (MSP) gives your business expert IT support without the cost of an in-house team. You get proactive monitoring, faster problem resolution, enhanced cyber security, and predictable costs—all designed to keep your technology running smoothly and your business protected.
3. Is an MSP right for my business?
Yes—whether you’re a sole trader or have 50 staff, we provide reliable IT support and strong cyber protection.
4. What is cyber security certification, and why is it important?
Cyber security certification proves your business has strong protections against cyber threats, safeguards sensitive data, builds client trust, helps with compliance, and gives business owners peace of mind.
5.What is SMB-1001?
SMB-1001 is a cyber security accreditation designed for small and medium businesses. It shows your systems meet a high standard of protection against cyber threats, builds client trust, and may help meet compliance or insurance requirements.
The accreditation has five levels: Bronze, Silver, Gold, Platinum, and Diamond. We work with you to reach the level that best fits your business needs. For clients moving to Bronze, Silver, or Gold, we include the cost of the certification as part of our service.
6. How do you keep my business safe from cyber threats?
We provide proactive monitoring, advanced security tools, staff training, and support with cyber security accreditation.
7. What types of businesses do you support?
We specialise in small to medium businesses, including family-owned, professional services, and not-for-profits.
8. What industries do you work with?
We specialise in law firms, accountants, and healthcare providers, but we can support businesses in any industry.
9. Do I need my own IT staff?
Not at all. If you have IT staff, we’ll support them. If you don’t, we can act as your complete IT team.
10. What if my staff are located in various locations in Australia or overseas?
No matter where your team is based, an MSP can provide seamless IT support. We offer remote monitoring, secure access, and cloud-based solutions, ensuring all staff stay connected, productive, and protected—whether they’re in another city or another country.
11. How do you support staff working from home (WFH)?
We make sure remote workers have secure access, safe networks, and reliable support—keeping your business connected and protected anywhere.
12. What if my staff use BYOD (Bring Your Own Device)?
If your staff use their own devices, an MSP can still keep your business secure. We implement policies, security controls, and monitoring to protect your data, manage access, and ensure devices meet compliance standards—so your team can work flexibly without putting your business at risk.
13. What does 24/7 IT support mean?
It means help is available anytime—day or night—for everything from urgent outages to simple password resets.
14. How fast do you respond to IT issues?
Urgent issues are prioritised and usually addressed within minutes, thanks to our 24/7 monitoring.
15. Do you provide on-site support?
Yes—most problems can be solved remotely, but we also offer on-site support when needed.
16. How much does your service cost?
We offer an all-in pricing model that covers all your IT and cyber security needs, providing predictable costs with no hidden fees.
17. Will moving to an MSP disrupt my business?
No—we make the transition smooth and minimise any disruption to your operations.
18. Do you provide backup and disaster recovery?
Yes—we offer secure backups and recovery planning so you can stay operational during unexpected events.
19. Do you handle IT project work, such as new office setups or other technology projects?
Yes. In addition to our ongoing managed IT services, we also deliver one-off and larger IT projects. This includes new location setups, office relocations, system upgrades, cloud migrations, and other technology initiatives. Our team manages the project end-to-end—planning, implementation, and support—so you can be confident everything is completed on time, on budget, and with minimal disruption to your business.
20. Can I book a free consultation without committing to anything?
Partnering with a Managed Service Provider (MSP) gives your business expert IT support without the cost of an in-house team. You get proactive monitoring, faster problem resolution, enhanced cyber security, and predictable costs—all designed to keep your technology running smoothly and your business protected.
