End User Services
The computers and staff in your office are still the central platforms of your business. These devices and end users need to run efficiently and safely.
What are Managed Services?
End User Services – IT Support
IT Changes at breakneck speed, what was new a year ago can quickly become obsolete. Your staff are using computers every day. If they can use their devices efficiently and safely, it will save your business money. This is where Webcom Solutions End User Services can help your business.
Webcom Solutions is your virtual IT Service desk. The one-stop shop that your staff can leverage to ensure the most important tool in their office is productive.
Virtual IT Service Desk
Managed Desktop Services
Enterprise ticketing system
Get maximum productivity from your staff
As a business owner, you want your staff to be productive. To achieve this, you need to provide your staff with consistent performance, reliable and secure remote access and up to date applications.
Our End User Services combine the critical functions of a Helpdesk, Support Services and knowledge portal into one simple package billed monthly per user. Webcom Solutions provide you and your staff with everything they need: fast Remote and Onsite Support for users and desktops.
Webcom Solutions utilises Autotask Professional Services Automation (PSA) to manage all your tasks and incidents. Each incident is raised as a ticket and must be resolved in the designated time to meet our strict KPI’s.
Using our self-service portal, you and your staff can see what’s happening in one web-based application. Get an overview of all active and closed tickets, a detailed asset library and dashboards that give you a visual interpretation of what is going on in your network.
Our technicians build and maintain a self-service knowledge base in the portal. This enables your staff to quickly browse a knowledge base built around your business. They can quickly fix many issues without raising a ticket and get back to doing what they do best.
What People Are Saying
Webcom provide an outstanding service. They are proactive in bringing the latest updates in technology to our business. They are very reasonably priced compared to our last provider.
Gerald and the Webcom team present a professional and rapid response across all our IT network and digital requirements. No hesitation to recommend and present as trusted partners.